As the Lunar New Year approaches, Taiwanese cryptocurrency users may have a need to withdraw funds from exchanges. Dynamic Zone reminds readers that withdrawal services may be temporarily affected to accommodate bank operations. Please pay special attention to timing!
(Hong Kong Securities and Futures Commission: Exchanges that have not submitted VASP license applications by the end of the month must end their operations in Hong Kong by June)
(MAX Digital Exchange)
(XREX Exchange)
(BitoPro Exchange)
(HOYA BIT Exchange Cryptocurrency Exchange)
With the upcoming Lunar New Year, many Taiwanese cryptocurrency users have a need to withdraw funds from exchanges in order to celebrate the new year with their families and themselves. In order to assist readers in better understanding and preparing in advance, this article will summarize the withdrawal situation of Taiwanese cryptocurrency exchanges during the Lunar New Year, including the working hours of the exchanges, the withdrawal process, and the required time.
MAX Exchange is one of the top choices for many Taiwanese users. According to the latest announcement by MAX Digital Exchange, the exchange will be closed for the Lunar New Year from Thursday, February 8th to Wednesday, February 14th. During this period, all MAX stores and customer service will be temporarily suspended. This means that even the messaging function of the text-based customer service will be temporarily unavailable. Therefore, withdrawal applications that require manual review will be processed within 5 to 7 working days after the Lunar New Year holiday.
In addition, MAX Exchange reminds users that remittance operations in New Taiwan Dollars will need to be coordinated with the bank’s working hours. For New Taiwan Dollar withdrawal applications submitted after 11:00 AM on Wednesday, February 7th, remittances will begin on Thursday, February 15th. Therefore, if users want to receive New Taiwan Dollars before the Lunar New Year, they should ensure that withdrawal requests are submitted before 11:00 AM on Wednesday, February 7th. Besides the timing of withdrawals, all MAX platform functionalities will remain unaffected during the Lunar New Year period.
Lunar New Year Schedule | Source: MAX
Although XREX has not yet released an official announcement, Dynamic Zone contacted XREX by phone to inquire about their customer service availability during the holiday. XREX Exchange will continue to provide online customer service to users during the Lunar New Year. Regarding the withdrawal situation, starting from Wednesday, February 8th, the New Taiwan Dollar withdrawal service will be temporarily suspended to accommodate the banking industry, and it is expected to resume normal operations on Thursday, February 14th. In addition, USD deposit and withdrawal services will not be affected and will continue to operate normally. Furthermore, other services provided by XREX will also operate as usual and will not be affected by the Lunar New Year holiday.
The upcoming Lunar New Year holiday was announced by BitoPro as well. From Thursday, February 8th to Wednesday, February 14th, customer service will be temporarily suspended. This means that during this period, users will not be able to receive real-time assistance or support from customer service.
In addition, BitoPro Exchange specifically reminds users that, due to the need to coordinate with bank working days, all New Taiwan Dollar withdrawal requests submitted before 11:00 AM on Wednesday, February 7th will be considered the final withdrawal before the Lunar New Year. This means that New Taiwan Dollar withdrawal operations set during the Lunar New Year will be processed on the next working day after the long weekend.
It is worth noting that although customer service will be temporarily suspended, other platform services of BitoPro Exchange will continue to operate normally. This includes value-added services such as “convenience store top-up” and “bank remittance,” which will not be affected by the Lunar New Year holiday.
Lunar New Year Schedule | Source: BitoPro
According to a Facebook post, from Thursday, February 8th to Wednesday, February 14th, HOYA BIT Exchange’s deposit, withdrawal, and trading functions will operate as usual. However, customer service will also be temporarily suspended during the holiday and is planned to resume on Thursday, February 15th, when customer inquiries will be processed in order.
Special attention should be paid to the withdrawal service for New Taiwan Dollars, which will be affected by the bank’s operation hours. For New Taiwan Dollar withdrawal requests submitted after 11:30 AM on Wednesday, February 7th, the processing will start in the afternoon of Thursday, February 15th. Similarly, the bank certification service for new users will also be affected. All bank certification requests submitted after 9:30 AM on Wednesday, February 7th will also be processed starting in the afternoon of Thursday, February 15th.
HOYA BIT Exchange also reminds users of its platform that if they wish to receive New Taiwan Dollar withdrawals or complete bank certifications before the Lunar New Year holiday, they should submit their requests before 11:30 AM on Wednesday, February 7th. Additionally, the exchange points out that for users who deposit more than the daily limit during the holiday, the refund process will begin from Thursday, February 15th.
Lunar New Year Schedule | Source: HOYA
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