Recently, the centralized exchange OKX has encountered a series of security issues, causing users to worry about the platform’s security. Today, OKX officially responded that user issues related to these security events have been resolved or are about to be resolved. At the same time, OKX CEO Xu Mingxing issued an apology statement on the social platform X.
OKX Response to Concerns:
OKX CEO Apology Statement:
Is There a Mole in OKX?
Screenshot of Big Account Information Auction Circulating in the Community
OKX has recently been hit with frequent news of funds being hacked, whether it’s hackers using AI to bypass KYC, bypassing email verification codes to withdraw assets, or unknown addresses appearing in withdrawal whitelists, all of which have made many users concerned about the security of using OKX.
In response to this series of hacking incidents, today OKX officially stated that all related users have been or will soon be satisfactorily resolved, and responded to users’ concerns on various points.
1) Regarding hackers using SMS and email verification codes to transfer user funds, the security research institution Dilation Effect has urged that accounts must be bound to Google authentication because email and SMS verifications are vulnerable to hacker attacks.
OKX Response:
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2) Regarding hackers using AI to generate fake identification documents and avatars to “bypass OKX review” and successfully apply to change phone numbers, emails, and Google authenticators, and then successfully steal assets.
OKX Response:
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3) Regarding unknown addresses appearing in withdrawal whitelists (although some users later clarified that they forgot themselves).
OKX Response:
Overall, OKX stated that there have been no new cases of user account theft or information leakage, and emphasized once again that their customer account security system has been tested for over 10 years. They have full confidence in security and will continue to adhere to the principle of compensating customers for losses caused by their own reasons.
In response, OKX CEO Xu Mingxing also issued an apology statement on the social platform X:
Xu Mingxing confidently stated that OKX will double its efforts to build top-notch product lines, including security, and continue to build first-class products, technology, and compliance.
As for a series of security incidents, some community KOLs suspect that there may be moles within the exchange causing these incidents and urge Xu Mingxing to take large-scale actions.
In response to this, Xu Mingxing stated:
At the same time, another netizen @xtony1314 posted a screenshot on X, suspecting that there may be moles within OKX circulating accounts for sale on TG.
The exact situation still needs further clarification, but if you are concerned, it is recommended to change your account password and enable two-factor authentication (such as Google Authenticator) to enhance the security of your account.